This study examined factors associated with successful completion of video telehealth appointments and found that factors such as identifying as Black, identifying as heterosexual, identifying as Hispanic/Latinx, having public insurance (e.g., Ryan White funding, Medicare/Medicaid), and having detectable viral load are negatively associated with completion of telehealth appointments. Digital telehealth pods in centralized locations are one way to quickly address this digital divide in telehealth services, and CAN Community Health is currently working to develop and implement the CAN Connect program which places computers in collaborating agencies to assist with provider visits, case management, and patient coordination services.